HAND CRAFTS

Return & Exchange Policy

We want you to love your purchase from ZENVII. If something isn't right, here's how we can help:

Return window: You have [X] days from the date of delivery to request a return or exchange.
Condition: Items must be unused, unwashed, and in their original packaging with tags attached.
How to start a return: Contact us at [your email/phone] with your order number and reason for return.
Refunds: Once we receive and inspect your item, we'll process your refund to the original payment method within [X] business days.
Exchanges: Want a different size or color? Let us know when you contact us and we'll arrange it, subject to availability.
Shipping costs: [Customer pays return shipping / We cover return shipping] unless the item arrived damaged or defective.
Non-returnable items: [e.g. sale items, gift cards, personalized products]

Contact Us

Email: [your email]

Phone: [your number]

Hours: [your support hours]

Here's a starter template — fill in the brackets with your specifics:

Terms & Conditions

Welcome to ZENVII. By accessing or shopping on our website, you agree to the following terms:

1. General

These terms govern your use of our website and any purchase made through it. We may update these terms at any time, and continued use of the site means you accept the changes.

2. Products & Pricing

All prices are listed in PKR and are subject to change without notice. We try to ensure product descriptions and images are accurate, but we don't guarantee they are error-free.

3. Orders

Placing an order does not guarantee acceptance. We reserve the right to cancel or refuse any order for reasons including stock unavailability, pricing errors, or suspected fraud.

4. Payment

Payment must be made in full at checkout via [payment methods you accept]. All transactions are processed securely.

5. Shipping

Delivery times are estimates and not guaranteed. We are not responsible for delays caused by couriers or circumstances beyond our control. See our [Shipping Policy] for details.

6. Returns & Exchanges

Please refer to our [Return & Exchange Policy] for details on eligibility and process.

7. Intellectual Property

All content on this site — including logos, images, and text — belongs to ZENVII and may not be used without permission.

8. Limitation of Liability

ZENVII is not liable for any indirect or incidental damages resulting from the use of our products or website.

9. Governing Law

These terms are governed by the laws of Pakistan.

10. Contact Us

Email: [your email]

Phone: [your number]

Delivery Time

Orders are typically delivered within 2–3 business days after they're placed. You'll receive a confirmation with tracking details once your order ships.

Crafted In-House, Built on Trust

Every ZENVII piece is designed and manufactured entirely by us — no outsourcing, no shortcuts.

This means uncompromising quality control from the first stitch to the final finish.

It's how we deliver luxury you can trust, every single time.